Return policy: 

Return & Refund Policy for Mid Valley Trailers 

1. Trailer Sales (New & Used)

• All Sales Final: Due to the nature of vehicle registration and titling, all trailer sales are final. Once the purchaser takes possession of the trailer and documents are processed, the trailer cannot be returned or exchanged.
• Non-Refundable Deposits: Deposits placed to hold inventory are non-refundable. If a unit is not picked up within [Number, e.g., 7] days of the agreed-upon date, the deposit will be forfeited.
• Inspection: Customers are encouraged to thoroughly inspect the trailer before finalizing the purchase.
• Factory Warranty: All new trailers are covered by their respective manufacturer’s limited warranty. The dealer does not offer any additional, implied warranties.

2. Parts and Accessories Returns

• Time Limit: Returns for parts and accessories are accepted within [Number, e.g., 30] days of the purchase date.
• Condition: Items must be in new, unused, and resalable condition, including all original packaging.
• Restocking Fee: All returned parts are subject to a [Number, e.g., 15% - 25%] restocking fee, which will be deducted from the refund.
• Non-Returnable Items: Special order parts, electrical components, and installed/used products are not eligible for return.
• Return Shipping: The customer is responsible for all return shipping charges unless the item was damaged or shipped in error.

3. Return Process

• Authorization: All returns must be authorized by [Dealership Name] before being sent back. Please contact us at [Phone Number] or [Email] to obtain a Return Merchandise Authorization (RMA).
• Documentation: A copy of the original receipt or packing list must be included with the return.
• Refund Method: Approved refunds will be issued to the original method of payment within [Number, e.g., 10-14] business days of receiving the item.

4. Damaged or Incorrect Items

• If you received an incorrect or damaged item, please contact us within [Number, e.g., 7] days. We will replace the item and cover the shipping costs.

Key Considerations for Customization

• Restocking Fee (15-25%): Common in the industry to cover inspection and re-inventory costs.
• No Returns Clause: Many trailer dealers use strict "No Returns/No Refunds" for trailers (e.g., TrailersPlus, Trailers2Go4Less).
• Used Trailers: Often sold "as-is" with no warranty or return options. ● Registration: Once a trailer is registered in the buyer's name, it is almost impossible to return.